Can I get a telephone number for support? You will purchase our software via our reseller, BMT Micro. Website Contact form: I have some questions about the ordering process. ![]() You will need their details, not ours:ĥ019 Carolina Beach Rd Ste 202 Wilmington, NC 28412Ĭustomer Service email: Union VAT number: EU826001142 When you buy our software, you do not purchase it from us directly but through our main reseller BMT Micro. I need your address and other details for my records. If you are looking into buying a business or enterprise license please contact us via email. This is due to the increased administrative overheads. We do not offer discounts for resellers on single or family/small business licenses. In practice, this is very rare indeed, but it is possible. There are, however, rare occasions when the payment process is delayed for credit checks, technical or human reasons. Our main web store is powered by BMT Micro and as long as you pay via VISA or MasterCard, we will usually send out an email with your unlock code pretty much instantaneously. Major ("whole version number") upgrades are paid upgrades. Please keep in mind though that only minor ("point") updates are free. You can thus simply download the new trial version and install it on your computer. Once you have purchased and unlocked a product on your computer, your unlock code will remain on your hard disk even when you install new versions. ![]() How do I update to a new version of a product? You will also be granted a usage license for the product this gives you the legal right to use the software and qualifies you for purchasing upgrades. ![]() remove any restrictions, time limits or nag screens present in the trial version that you can freely download from our site. When you order a product from us, you will be sent an unlock code via email. What will I receive when I order a product?Ī frequent misconception of people who are not familiar with "try before you buy software" is that they expect a physical product to be shipped to them. The "trial" mode gives you the opportunity to confirm that the software does what you want it to do it, and to compare it to software from other manufacturers. Our batch file utilities limit the number of files that can be processed simultaneously, whereas our other products are generally time-limited to 14 to 30 days trial periods. Can I try your software before I buy it?Īll of our software can be downloaded directly from our public website, and the downloads are fully functional, but are restricted in their default "trial" mode: If you contact us at and send us your Mac App Store receipt, we will send you an unlock code for the equivalent direct version. What if I have already bought the App Store version but need the features that aren't available in it?
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